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Why was I declined for an order?Updated 14 days ago

If you are having trouble getting approved, here are some additional options that may help! 


Join Sezzle Up! 

  • If you are a U.S. shopper who has completely paid off an order, you should be able to sign up for an upgraded account with Sezzle Up! 
  • Joining Sezzle Up is easy. You should see the following when you log into your Sezzle dashboard. Simply click “join now” to get started. 
  • Sezzle Up will give you a limit boost, access to view your limit, the ability to shop with exclusive in-app merchants, and the opportunity to build your credit through monthly credit reporting. 


Lower the amount of your order 

  • First-time shoppers are often approved for initial purchases of around $50-$100. 
  • As you use Sezzle and successfully pay off purchases on time, we're usually able to approve larger orders. 


Verify your account was created correctly 

  • Make sure all of your account information is accurate. For example, entering the wrong birthdate or misspelling your name can cause you to be declined for orders. Learn more about updating account information here . 


Double-check your payment method 

  • If you don't have a payment method tied to your account, or we aren't able to charge it (if it’s expired or there aren't enough funds available), you won't be able to place any new orders. Learn more about adding payment methods here . 


Check for failed payments, or pay off outstanding installments 

  • If you have a failed payment on your account, you won't be able to place new orders until it's paid off. Learn more about failed payments here . 
  • If you have existing unpaid orders, they may also prevent you from being able to place a new order. Paying off existing orders in full may increase your chances of being approved for a new order. Learn more about paying off installments early here .
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